American International Journal of Research and Innovation

E-ISSN: XXXX-XXXX   •   Impact Factor: -

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 8, Issue 5 (September-October 2026) Submit your research before last 3 days of October to publish your research paper in the issue of September-October.
Submit Research Paper Join as a Reviewer

Plagiarism is checked by the leading plagiarism checker TurnItIn

Call for Paper

Volume 8 Issue 5
September-October 2026

Submit your research paper

Indexing Partners
Academia Advanced Sciences Index Bielefeld Academic Search Engine CiteSeer DRJI Google Scholar Independent Search Engine & Directory Network ISI (International Scientific Indexing) Issuu Mendeley Research Networks
RefSeek ResearcherId - Thomson Reuters ResearchGate Scirus Scribd Semantic Scholar UTeM - Universiti Teknikal Malaysia Melaka Wiki for Call for Papers WorldCat Zenodo

Patient Satisfaction and Service Quality in Public Healthcare Institutions

Author(s) Joshua Ofori Essiam
Country United States
Abstract Patient satisfaction has become an important indicator for evaluating healthcare service performance, particularly in public healthcare institutions where service accessibility, affordability, and quality of care directly influence population health outcomes. Public healthcare facilities serve diverse communities and face continuous challenges related to resource limitations, patient expectations, waiting time, communication quality, and healthcare delivery efficiency. Understanding patient perceptions of service quality is essential for improving healthcare management and strengthening patient-centered care.
This study examines the relationship between service quality and patient satisfaction in public healthcare institutions. The research explores how healthcare provider behavior, waiting time management, facility infrastructure, communication effectiveness, accessibility of services, and reliability of care influence patient satisfaction outcomes. A conceptual analytical framework supported by simulated observations is developed to evaluate the contribution of service quality dimensions toward improving patient experiences.
The findings indicate that healthcare provider communication, service reliability, accessibility, facility environment, and waiting time management significantly influence patient satisfaction. However, challenges including overcrowding, limited resources, staff shortages, infrastructure constraints, and increasing patient expectations continue to affect service quality improvement.
The study contributes to healthcare management and public health research by highlighting the importance of quality improvement strategies in public healthcare institutions. The findings provide practical implications for healthcare administrators, policymakers, and service providers seeking to enhance patient-centered healthcare delivery.
Keywords Patient Satisfaction, Service Quality, Public Healthcare Institutions, Healthcare Management, Patient Experience, Healthcare Accessibility, Quality Improvement
Field Engineering
Published In Volume 3, Issue 6, November-December 2021
Published On 2021-11-16
View / Download PDF File

Share this



E-ISSN XXXX-XXXX
CrossRef

CrossRef DOI prefix of AIJRI is 10.00000/AIJRI

Downloads
Research Paper Format Copyright Permission Form and Undertaking Form

All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.

CC-BY-SA Open Access

About AIJRI
Fees & Payment
Current Issue
Publication Archive 		Submit Research Paper
Track Submission Status
Publication Guidelines
Publication Ethics
Peer Review & Plagiarism 		Join as a Reviewer
Editors & Reviewers
Reviewer Referral Program
Get Reviewer Membership Certi. 		Website/Journal Policies
Usage Policy
Content Policies
Privacy Policy
Contact Us +1-872-302-3851 editor@aijri.com